Job Descriptions

This week has been insane with my sister graduating and me going to the Bahamas the day after her graduation. Hopefully i will still be able to keep this up to date through this week. Not sure if i will have Internet on the ship but if i don't then i will get back to posting in 2 weeks.

You have a wide variety of jobs that you can do while at Disney. During your phone interview you will be asked to list your top choice. The number of choice will depend on who your interview is with; so friends of mine were asked to list top 3 or top 4 but i was only asked to list my top 2. Now what job you are chosen for has nothing to do with your top choices, however you do get to pick which jobs you are willing to do and which ones your not willing to do. If selected to the program you will be assigned a job based off what you are willing to do and not a job you are not willing to do. For me, i was willing to do all of the jobs and felt that i didn't need to limit myself to just the ones i really wanted to do. I was chose for merchandise which wasn't one of my top choices but i am willing to do it to the best of my ability. Once i thought about it i realized that it was actually a good thing because i would probably be inside with the A/C rather then in the hot 100* weather.

Here is an overview of a few jobs and there descriptions. Half today Half in the next post.

Roles

The following roles are available as part of the Disney College Program at the Walt Disney World® Resort. The descriptions below provide an overview of the responsibilities included in each role. It is important to note that each role may include, but is not limited to, the descriptions below. All roles may include prolonged exposure to outside elements, including heat/humidity, cold temperatures and/or wet conditions.

Onstage Roles

Attractions
Responsibilities may include:

• Working at one or more of the "rides" or theater shows
• Loading and unloading Guests from an attraction
• Operating sophisticated ride systems
• Memorizing and delivering lengthy narrations on a microphone to large groups
• Handling the evacuation of an attraction when necessary
• Monitoring Guest flow and providing a safe Guest experience
• Assisting with audience control, including during parades
• Operating a motorized vehicle
• Cleaning areas surrounding attractions
• Working with FastPass®, the ticketing distribution system that confirms attraction ride times
• Standing for extended periods, working outdoors

Bell Services/Dispatch
Bell Services Dispatch is a non-tipped role.
Responsibilities may include:

• Assigning luggage deliveries, including directing bellmen
• Greeting Guests upon arrival at resorts
• Handling and storing luggage, which requires heavy lifting (including overhead lifting)
• Using a computerized dispatch system, multi-tasking
• Answering Guest calls and responding to service requests
• Taking luggage off buses, vans and cars
• Tagging luggage
• Standing for extended periods, working outdoors

Bibbidi Bobbidi Boutique Hostess
Bibbidi Bobbidi Boutique Hostess is a non-tipped role.
Responsibilities may include:

• Performing all duties in character of "Fairy Godmother in Training"; therefore this role is open to females only.
• Styling hair on Guests of all ages, including small children
• Performing a variety of hair techniques including braiding, teasing, shaping, finger curls, and twists
• Applying facial makeup
• Painting nails or applying press-on nails
• Utilizing a computerized reservation system
• Checking Guests in for their scheduled appointments
• Interacting with children of all ages, including calming upset children
• Working in a high-volume, fast-paced environment
• Receiving shipments of products, monitoring stock levels, and restocking as necessary
• Responding to special Guest requests
• Standing for extended periods

Concierge
Responsibilities may include:

• Completing check in/check out process for concierge club-level guests by inputting and retrieving information from resort computer system
• Proactively greeting guests, exhibiting the expected high level of Disney show quality, often times interacting with VIP's, celebrities, and executives
• Creating individualized ticket packages
• Being comfortable in a strong sales environment
• Making reservations and handling any special requests from guests
• Handling cash and other forms of payment, including foreign currencies exchange
• Maintaining cleanliness of common guest living/dining areas within concierge club-level
• Assisting with luggage and other deliveries to guest rooms
• Working concierge buffet line which can include maintaining overall cleanliness of buffet area and replenishing food, washing dishes, serving alcohol, maintaining inventory of liquor, and partnering with culinary team to ensure food quantity
• Partnering with property VIP tour guides

Character Attendant
Responsibilities may include:

• Providing Guests with information about show schedules, Character locations, and visitation times
• Providing audience control, including handling challenging Guest situations
• Ensuring the safety of Character Performers and our Guests
• Partnering with Disney's Photopass® photographers
• Maintaining show quality and Character integrity
• Setting up and removing stanchions, ropes and poles
• Assisting Character Performers with putting on costumes
• Retrieving and arranging strollers
• Maintaining cleanliness and order in work location
• Standing for extended periods, working outdoors

Custodial
Responsibilities may include:

• High Guest interaction while working independently
• Extensive cleaning - including restrooms and toilets
• Working with cleaning chemicals and equipment
• Bussing tables in restaurants and outdoors
• Sweeping and mopping
• Emptying trashcans, lifting heavy garbage bags
• Driving pargo carts
• Vacuuming, dusting, and cleaning pool decks
• Providing Guest information
• Standing for extended periods, working outdoors

Full Service Food and Beverage
Full-Service Food and Beverage is a non-tipped role.
Responsibilities may include:

• Greeting and seating Guests in restaurants
• Managing a seating chart and resolving Guest situations
• Cash handling - both manual and using computerized registers
• Rolling silverware, folding napkins, and keeping area stocked
• Light cleaning, multi-tasking
• Standing for extended periods, working outdoors

Hopper
Responsibilities may include:

• Working in different locations within the same role, or working in multiple roles
• Must be receptive to working in all of the following roles:
  
  
  
  
  • Quick Service Food & Beverage
  • Merchandise
  • Attractions
  • Main Entrance Operations
  • Custodial

Hospitality
Responsibilities may include:

• Must be willing to work in all of the following areas but might only work in one:
  
  
  
  
  • Front Desk
  • Luggage Services
  • Dispatch
  • Telephone Room
• Checking Guests in and out of resorts and processing payments
• Assisting Guests with itinerary planning and ticket sales
• Handling complex Guest situations, problem solving
• Operating computer-based reservation and ticketing systems
• Lifting, tagging, and delivering luggage
• Handling large amounts of cash
• Answering Guest telephone calls
• Standing for extended periods, working outdoors

Housekeeping
Responsibilities may include:

• Cleaning multiple Guest rooms including toilets, showers, sinks and tubs
• Working with cleaning chemicals
• Replenishing linens
• Making beds, requiring repetitive bending and pulling
• Pushing large carts
• Dusting and vacuuming
• Emptying trashcans
• Responding to Guest requests for items or directions
• Heavy lifting, standing for extended periods
• Working independently with limited Guest contact

Lifeguard
Responsibilities may include:

• Monitoring Guests’ safety in water and on slides/attractions
• Physically challenging work and prolonged exposure to outside elements
• Providing first aid and basic life support in the event of Guest injury or illness
• Strong swimming skills
• Keeping recreational areas clean
• Providing Guest information
• Standing for extended periods, working outdoors
• During off-peak seasons, assisting other operating areas throughout the Walt Disney World® Resort, including performing roles other than lifeguarding

Each individual must be evaluated and certified at the Walt Disney World Resort. All lifeguards must pass a swim test and a vision screening that requires 20/20 vision with or without corrective lenses. In the event you do not pass the swim test described below, you will be placed in another role based on availability.

Lifeguard Swim Test

• Swim 200 yards (183 meters) freestyle or breaststroke
• Retrieve a 10-lb (4.5 kg) brick from the deepest section of the pool (minimum 8 feet / 2.4 meters)
• Tread water with hands out of the water for two minutes

Participants reserved a Lifeguard position must complete a pre-qualification test prior to their arrival. Participants must have a certified instructor validate skills and complete a form that must be sent to the Recreation team no longer than 2 weeks prior to a participant's arrival. This form is available on this Web site to those extended invitations to participate on the program as a lifeguard.

To be continued......


Source: https://www.wdwcollegeprogram.com/sap/its/mimes/zh_wdwcp/students/role_descr/onstage.html